Some Australian football fans in Qatar say they want to leave the World Cup early after claiming their accommodation was ‘flooded with sewage’.
Fans have reportedly been forced to wait in line overnight for their rooms to be ready, only to find sewage leaks and no hot water.
Qatar World Cup officials have offered full refunds and new accommodation to affected fans, but some supporters are ready to go home.
Problems have been reported in multiple residential villages, including the Free Zone Fan Village, Barwa Barahat Al Janoub Housing Unit, fan Village Cabins Zafaran and Saffron Fan Village.
Angry Socceroos fans have posted messages on social media, with many saying they are now considering selling their tickets.
“I honestly don’t know what to do. We are considering selling our tickets and leaving early, but I think our chances of getting a refund from accommodation are slim,” one person wrote.
Another said, “Has anyone else in the fan villages had a horrible experience? Leakage in the bathroom resulting in flooding, no hot water, customer service is overwhelmed with complaints.’
Others have spoken of how their apartment was flooded with sewage, forcing them to seek shelter elsewhere.
They said, ‘We are in Baraw village and our apartment has been flooded with sewage for two days in a row. That said, they think they’ve sorted it out now and there’s a team of cleaners here, but they also said so yesterday.
“We gave up and found shelter elsewhere. If you need a man’s number, I can give it to you. He is a property manager and rents out furnished apartments by the month, but just stay as long as you need. It’s the same price.’
In a statement to The Sun Online, Qatar’s Supreme Committee officially blamed the check-in delays and poor conditions on “owner and operator negligence.”
They also admitted that some units “failed to meet the required standards advertised to the fans,” promising that “fixing these issues remains the top priority.”
The statement added: “Full refunds will be offered to fans severely impacted by this issue, as well as alternative accommodation which will be free for the duration of their stay.”
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