January 27, 2023

Until today, Disney+ made it easy for parents to create a kid’s profile. By denoting the younger viewing age, the service simply limited the content to kid-friendly movies with a G rating and TV with a younger age rating. That meant your child could see “Finding Nemo,” but not the slightly more mature (?) “Finding Dory,” which is rated PG.

Today, families who log into the service discover that almost all movies have disappeared from children’s profiles. What’s going on and how can you fix it?

Ad-supported Fallout

Today Disney+ launched its very first ad-supported tier. It costs $7.99/month, while the ad-free tier now costs $10.99. Disney knows that including ads on content aimed at younger consumers would make a bad impression, so all profiles set to “Junior Mode” will not see ads at all.

But there is a catch.

Disney doesn’t include most of the content in that “Junior Mode.” Even innocent movies like “Cinderella” and “A Bug’s Life” (both G-rated) are not available.

Oddly enough the Junior Mode is doing allows viewing of a small handful of animated films such as “Frozen II” and “The Emperor’s New Groove”. But you won’t find “Toy Story” or the first “Frozen” movie or… well… most of the stuff you signed up to watch.

How to restore the Disney library

To get all these movies back, you need to change your child’s profile from Junior mode.

Select Edit profilesthen choose your child’s profile and slide the Junior Mode switch off.

You must enter your password to do this.

Once you’ve done this, you can select the content rating you want to assign to the profile. Your choices are:

  • TV-Y
  • TV Y7
  • TV-Y7-FV
  • G, TV-G
  • PG, TV-PG
  • PG-13
  • TV-14
  • R
  • TV-MA

If you look at the description of each rating, you’ll see that the first three have small print: “Limited movies available with this rating.”

Just choose G, TV-G if you want to restore your child’s profile to the way it was. Or choose PG, TV-PG if you think they can handle the reason why “Finding Dory” was hit with the higher rating.

However, be aware if you do this you’ll see ads on G-rated movies if you’re at the ad-supported level. Since most of the Disney+ library is inherently kid-friendly, they just want to prevent people from avoiding ads with the “hack” of having a kid’s profile.

It’s possible that Disney+ will rotate the G-rated movies available on the ad-supported plans that use a Junior Mode profile, but this should take away all the headaches you’ll encounter when your kids demand to see “The Little Mermaid” look and you can’t find her today if you know she was there yesterday.

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