Manchester Mental Health Trust, where patients were ‘bullied and mocked’ told to make widespread changes |  British news

Manchester Mental Health Trust, where patients were ‘bullied and mocked’ told to make widespread changes | British news

One of the largest NHS mental health services has been told it must implement “widespread reform” after some staff were filmed allegedly abusing patients in psychiatric wards.

A Care Quality Commission (CQC) inspection of the Greater Manchester Mental Health NHS Foundation Trust services found “serious” safety issues in some acute and secure mental health units.

Among its findings, the regulator revealed that “services were not always caring”, that there were not enough well-trained staff and that there were “significant concerns” about the sexual safety of patients on mixed wards.

Outpatient mental health care for adults also showed room for improvement.

The regulator has now issued an enforcement warning to the trust and a deadline for making improvements.

Helen, not her real name, told Sky News that her adult daughter had been “abandoned” by the trust after suffering a psychotic breakdown.

She said her daughter tried to commit suicide, but it was a “fight” to get help.

“She desperately needed help, but it took a long time to get that help,” Helen said.

“I just felt there was nothing. No help. I did ask [mental health services] for help, but they were busy, they didn’t have enough time.

“It was always me calling the police, calling the paramedics, driving around looking for her when she was missing.”

The trust says it is “committed to making the changes and improvements our service users deserve”

She added: “It felt like on the one hand she needs the services, but on the other hand you have to ask, what are the mental health services actually offering?

“I feel like they could have done so much more, in terms of psychological and social therapies, to help her recover.”

Helen’s daughter was admitted to a ward under the trust’s care, but Helen said she is “afraid” for her daughter after reports of patient abuse at some of her facilities.

She said, “You don’t know, if you’re not in those departments with them — the person you really care about — how do they experience services?”

Bullying, mocking and humiliating

Earlier this year, a BBC undercover team filmed the bullying, mocking and humiliation of patients in one of the trust’s facilities.

Some patients were isolated for unnecessarily long periods of time and others were physically tied up for no reason.

A spokesman for the trust said: “We accept the findings of the CQC’s recent inspections at our trust and are committed to making the changes and improvements our service users deserve.

“We are already working on better and more sustainable services.”

But local mental health campaigner Paul Baker told Sky News that families had raised concerns about the trust’s care services more than two years ago.

Paul Baker says families raised more concerns two years ago but were told there were no problems

At the time, Mr Baker said, trust bosses replied that there was no problem.

Mr Baker, co-founder of CHARM, a group for better holistic mental health care, told Sky News: “We knew it wasn’t right, about the care, and I think this is something the assessment process needs to look at: how is it that senior management is so isolated from the reality of what is happening on the ground?”

He added: “We don’t just blame the trust. We think the trust is probably facing a lot of issues that are shared by other trusts around the country, and we would like the idea of ​​some sort of real root-and – branch overview across the country on what we do with mental health and how we support people.”

NHS England this week placed confidence below the highest level of management intervention. It will also carry out its own independent assessment.

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