Blizzard has begun deploying audio transcription to help combat abuse and toxicity in Overwatch 2’s voice chat.
The new technology is rolling out in “select countries” and currently only for those playing on PC. Blizzard says the new technology is “only for reports of disruptive behavior” and that any “temporary audio recordings” – which “no one is listening to” – will “soon be deleted.” deleted after transcribed”.
“The audio transcription feature was added with a limited rollout to PC players in select countries,” Blizzard explained via a blog post. “As part of our Defense Matrix initiative, audio transcripts allow us to analyze a transcript of a temporary voice chat recording from a reported player.
“Players will now see a notification when they first enter voice chat during a play session indicating that voice chat may be recorded,” it adds. “Be sure to report as close to the moment of disruptive behavior as possible to maximize the effectiveness of this feature. Once reported, a temporary audio recording is used to create a text file transcription via speech-to-text programs. No one listens to the temporary audio recording, which is quickly deleted after being transcribed.
“Transcripts are only created for reports of disruptive behavior in public voice channels, including team and match chat – group chat is excluded,” the statement concludes (thanks, TheGamer).
The post adds more, of course; we’re told that the team will continue to “monitor the health of competitive play and matchmaking” throughout the game, and that it has made “numerous server-side tuning adjustments for both the initial and ongoing determination of a player’s skill level and division “. Oh, and we should be getting more “accurate” wait time estimates now too.
Blizzard recently released a new blog update for Overwatch 2, publicly acknowledging that the team isn’t “quite happy with how everything feels right now,” with Blizzard now looking at the “[opportunities] to improve that [it needs] to focus on”.
Many of these future improvements will address issues with the aforementioned latencies, with Blizzard currently exploring ways to change the game’s approach to its support heroes as a way to overcome the long latencies many players have been experiencing.
After 10 days, Overwatch 2 25 million playersand thanks to Activision Blizzard’s third quarter financial report, we know the game clocked in at 35 million players in its first month.