February 3, 2023

When an application crashes or a page doesn’t load, who’s on hand for repairs? In many organizations, responsibility is often placed on operational or reliability teams, but is that how it should be?

Modern organizations are increasingly moving towards a decentralized culture in their tech teams, a “you build it, you own it” mindset. Newly released data from Sentry and SlashData shows that this is the route of choice for Site Reliability Engineers (SREs) and ops professionals. Of the 140 SREs and devops practitioners surveyed, 62% say they want clearer delineation of application and infrastructure ownership after code deployment.

Image source: Sentinel.

And why is that? A whopping 74% said the one activity they spend too much time on is chasing others to solve application problems. Conversely, 64% said their organization should spend Lake time to analyze and fix infrastructure vulnerabilities.

The stakes are high: loss of customers, reduced productivity

It is vital that organizations get this right, as taking reactive measures to address application failures can become extremely costly. Customers are also quick to leave for competing companies if they experience recurring problems.

Nearly half of SRE/devops professionals surveyed in Sentry’s Infrastructure vs. Applications Report indicated that application issues lead to more time being spent on customer service, which has a significant impact on the productivity of SRE/Devops teams. From a resource standpoint, 30% of SRE/Devops practitioners estimate that their teams lose more than one person per month in productivity per year solving application problems.

To make modern organizations work even more efficiently, decentralization is the right choice. While 52% of respondents currently work in a decentralized environment, Sentry found that more than half of respondents would prefer each department to have more autonomy and control over their environment and the tooling that is right for their team.

Methodology

Sentry and SlashData surveyed 140 Site Reliability Engineers (SREs) and devops professionals with responsibilities within organizations with more than 50 employees and live software applications in production.

Read Sentry’s full report.

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